Medical aesthetics / DTC

skinbetter science: 120% year-over-year DTC growth

I led DTC growth and a commerce-platform migration as Director of E-Commerce, and supported the operating transition after skinbetter science was acquired by L’Oréal.

01: Situation

What we were solving

We needed to grow DTC revenue without weakening a premium brand. At the same time, a complex commerce migration had to keep moving through a major ownership transition.

I owned the channel, budget decisions, vendors, lifecycle marketing, and the numbers. That made every recommendation an operating decision, not an outside opinion.

02: Work

What I did

I brought paid-media management in-house, rebuilt the acquisition funnel, and connected spending decisions more closely to conversion and customer quality.

I also implemented lifecycle email programs and led the E-Commerce platform migration. My acquisition-related experience was in the operating transition after ownership changed, not the deal negotiations.

03: Outcome

What changed

DTC revenue grew 120% year over year while return on ad spend, customer acquisition, and repeat purchase performance improved.

Just as important, the team had a stronger way to manage growth while the organization around it was becoming more complex.

Let’s talk about what could change in your business.

Tell me what you are trying to improve, what the numbers say today, and what you have already tried. I will help you sort out what is getting in the way and what to do next.